Field service

A van down is a technician with no jobs.

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What defines this fleet

HVAC, plumbing, electrical, pest and installation fleets where each van is a technician’s mobile workshop. Vehicle downtime turns directly into lost billable jobs.

Technician-drivenUpfit vansBillable-hour impactDispersed home-garaged units

Field service

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Critical flows 10-4 automates

Preventive maintenance by real usageCore flow

PM scheduled around technician calendars.

Inspection defect → work orderCore flow

Defects reported from the technician’s phone become work orders.

Breakdown responseCore flow

Breakdown handled with a loaner plus repair so jobs keep moving.

Body & upfit equipment

Ladder racks, shelving and upfits tracked.

Shop invoice auditCore flow

Shop invoices across many local vendors audited.

KPIs to watch

Fleet availability

Share of units ready to operate when needed.

Service missed due to equipment

Routes, trips or jobs not completed because a vehicle failed.

Repair turnaround

Time from shop arrival to back in service.

Maintenance cost per mile

Total maintenance and repair spend divided by miles.

PM compliance

Preventive services completed on time vs. due.

14 / 15 · PASSENGER & SERVICES

Every fleet works differently.

Field service

What defines this fleet

Critical flows 10-4 automates

KPIs to watch

All fleet types