NEMT

Patients waiting, lifts that must work, brokers watching.

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What defines this fleet

Non-emergency medical transportation with wheelchair-accessible vans and sedans, often working through brokers with their own vehicle requirements. A failed lift or vehicle means a missed medical appointment.

Wheelchair lifts & rampsBroker requirementsPatient onboardSmall, busy fleets

NEMT

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Critical flows 10-4 automates

Body & upfit equipment

Lift and ramp inspections and repairs tracked per vehicle.

Audit-ready records

Vehicle compliance documents kept current for brokers.

Pre-shift readinessCore flow

Pre-shift readiness so trips are not assigned to a vehicle that cannot run.

Breakdown responseCore flow

Failure with a patient onboard: replacement vehicle plus repair.

Inspection defect → work orderCore flow

Driver-reported defects turned into work orders same day.

KPIs to watch

Service missed due to equipment

Routes, trips or jobs not completed because a vehicle failed.

Fleet availability

Share of units ready to operate when needed.

Inspection compliance

Regulated inspections completed before their due date.

Repair turnaround

Time from shop arrival to back in service.

PM compliance

Preventive services completed on time vs. due.

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Every fleet works differently.

NEMT

What defines this fleet

Critical flows 10-4 automates

KPIs to watch

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