Last-mile delivery

Every van has to be ready at route start.

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What defines this fleet

Vans and box trucks doing hundreds of stop-and-go cycles in urban traffic, often leased and frequently mixed EV/ICE. A van that is not ready at 6 a.m. is a route that does not run.

Stop-and-go dutyLeased vehiclesMixed EV/ICEFrequent minor damage

Last-mile delivery

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Critical flows 10-4 automates

Pre-shift readinessCore flow

Morning readiness check per van, with spare allocation before routes launch.

Inspection defect → work orderCore flow

Driver-reported defects become work orders the same day.

Damage & incident documentation

Dents and incidents documented with photos for lessor and insurer.

Preventive maintenance by real usageCore flow

Brake and tire service triggered by stop-heavy duty, not just mileage.

Spend approvalsCore flow

Lessor-network repair quotes approved fast.

KPIs to watch

Fleet availability

Share of units ready to operate when needed.

Service missed due to equipment

Routes, trips or jobs not completed because a vehicle failed.

Repair turnaround

Time from shop arrival to back in service.

Damage recovery

Repair costs recovered from responsible parties.

PM compliance

Preventive services completed on time vs. due.

03 / 15 · FREIGHT & LOGISTICS

Every fleet works differently.

Last-mile delivery

What defines this fleet

Critical flows 10-4 automates

KPIs to watch

All fleet types